Job Description

Introduction

At DAZZLES, the Bridal Catalyst is more than a stylist - they are a memory maker, a

relationship builder, and a graceful orchestrator of both emotion and opportunity.

The Bridal Catalyst leads the bridal journey not just through styling excellence, but by

emotional intelligence, relationship building, and thoughtful commerce unlock - ensuring every

client feels seen, supported, and celebrated.

PREP (Preparation)

1. Conduct personal grooming checks to ensure calm, graceful, emotionally available

appearance.

2. Prepare the bridal floor environment: soothing visual merchandising, comfortable

seating, thoughtful refreshments.

3. Revise client profiles with emotional touchpoints: upcoming wedding events, family

involvement, cultural nuances.

4. 5. Organize pre-briefs with team stylists for assigned client journeys.

Set emotional readiness - ensuring calm mind, patience, and relational service energy.

PROCESS (Operations)

1. Lead the CCS flow (Client Profiling, Consulting, Styling) with high emotional

sensitivity:

2. 3. 4. 5. 6. Profiling: Active listening, silent observation, emotional mapping.

Consulting: Gentle suggestions based on cues, building comfort slowly.

Styling: Inspire joy and confidence without overwhelming choices.

Manage client emotional arc: Anxiety to Smile to Warmth to Joy to Laughter.

Handle family dynamics: Respect all, prioritize the bride.

7. Use soft gestures: offering water, affirming moments, introducing humour when

appropriate.

8. 9. Avoid sensitive topics (skin tone, body shape, price pushing) completely.

Document emotional and factual CRM data live.

1

POST (Results)

1. Submit daily objective service reports (commerce movement, trial records) and

subjective emotional notes.

2. Update CRM thoroughly: client emotional profiles, family notes, triggers.

3. Compile all bridal client journeys into a Sample Client Pool monthly.

4. Analyse service patterns and create a Trend Analysis and Action Forecast Report:

5. Buying trends

6. Emotional hesitation patterns

7. Commerce closure timeframes

8. Successful upsell and cross-sell touchpoints

9. Recommend next actions for improving emotional flow, service personalization, and

commerce enhancement.

Balancing Emotions and Commerce

1. The bridal journey is a door opener to a lifetime relationship.

2. While emotions drive the experience, unlocking commerce potential gently and

intelligently is key to client delight and long-term loyalty.

3. Focus on relational commerce - natural upsell of trousseau, jewellery, family outfits

only after building emotional trust.

4. Understand that full conversion may happen on Day 1 or through gradual, elegant

follow-ups.

5. Document every opportunity clearly but non-intrusively.

Job Type: Full-time

Pay: ?35,000.00 - ?45,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person