Medal Equipment is a leading provider of high-quality, reliable, and innovative commercial kitchen equipment, serving clients across the hospitality and foodservice industries. With decades of experience, we specialize in helping hotels, restaurants, and catering businesses (HORECA) access world-class kitchen solutions designed for performance, durability, and efficiency. As we expand our footprint in the North American market.
About the Role
We are seeking a
Brand & Warranty After-Sales Service Specialist
with proven
experience in the US market
to manage warranty claims, ensure exceptional customer support, and protect the integrity of our brand. The ideal candidate will handle after-sales operations, coordinate with service centers, and provide customers with timely and effective solutions while ensuring compliance with US standards and expectations.
Key Responsibilities
Manage and process warranty claims, ensuring compliance with company policies, brand guidelines, and US market regulations.
Act as the primary point of contact for customers regarding after-sales service, repairs, and warranty issues.
Collaborate with internal teams, suppliers, and authorized service centers to resolve claims efficiently.
Maintain detailed records of warranty requests, service reports, and resolutions.
Analyze recurring product/service issues and provide feedback to quality and product teams.
Ensure customer satisfaction through timely communication, follow-ups, and resolution of concerns.
Support brand reputation by delivering consistent and professional after-sales service.
Prepare regular reports on warranty claims, costs, and customer feedback.
Qualifications
Bachelor's degree in Business Administration, Customer Service, or related field.
3+ years of experience in
after-sales service, warranty management, or customer support
(preferably in consumer goods, electronics, or related industries).
Strong
experience working with US customers and service centers
.
Excellent communication, problem-solving, and coordination skills.
Proficiency in CRM systems and MS Office.
Detail-oriented with the ability to handle multiple tasks under tight deadlines.
Preferred Skills
Experience with
B2B and B2C warranty models
.
Knowledge of
brand protection, US warranty laws, and service center operations
.
Ability to work with cross-functional teams (sales, logistics, product development).
? This is a great opportunity for someone passionate about
customer service and after-sales excellence in the US market
.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work from home
Work Location: Remote
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