Job Description

Job Summary

The Brand Trainer will be responsible for developing and delivering training programs that

enhance product knowledge, selling techniques, customer service, grooming standards, and

interdepartmental coordination. This role ensures that employees represent Kashish's premium

brand image and deliver exceptional customer experiences.

Key Responsibilities

1. Product Knowledge Development

o Create training modules highlighting USPs of Kashish's ethnic wear

collections.

o Ensure sta? understands design elements, fabric quality, and brand positioning.

2. Soft Skills & Customer Service

o Conduct workshops on communication, empathy, and conflict resolution.

o Train sta? on luxury customer handling and personalized service.

3. Selling Skills Enhancement

o Implement advanced selling techniques tailored for premium ethnic wear

customers.

o Use role-play and real-time scenarios to improve conversion rates.

4. Grooming & Brand Presentation

o Establish grooming standards aligned with Kashish's luxury image.

o Regular audits and refresher sessions for store sta?.

5. Interdepartmental Coordination

o Train teams on e?ective collaboration between sales, design, and

operations.

o Streamline communication for smooth store operations.

6. Process Flow Optimization

o Identify operational bottlenecks and design training to improve e?iciency.

o Collaborate with department heads for process improvements.

7. Employee Engagement & Motivation

o Conduct sessions on stress management, work-life balance, and team

dynamics.

o Foster a positive and productive work environment.

Qualifications

? Bachelor's degree.

? 3+ years experience in training roles, preferably in luxury retail or fine dining

hospitality/ fashion

? Strong communication and presentation skills.

? Knowledge of premium ethnic wear trends is a plus.

? Proficiency in MS O?ice and training tools.

Job Types: Full-time, Permanent

Pay: ?800,000.00 - ?900,000.00 per year

Work Location: In person