Job Description

Company Description

At Vroutes HR, we focus on creating coaction capabilities and empowering employers with the most precious asset-people. With a combination of innovative technology and personal touch, we have enabled marketing and advertising firms to achieve their vision. Founded in the year 2017 Vroutes HR have been striving hard to help agencies across India structure their human resources and achieve their short and long-term goals. We are lean and agile in adapting to the dynamic changes in modernized methods of HR functioning. From Staffing and Recruitment, Performance management, Training and Development, Employee Engagement, Compliance management, Payroll management, Grievances Handling, HR Strategy services and HR Audits we are a one stop solution for complete HR Solutions.

We are seeking a Client Servicing Executive to act as the bridge between our agency and clients, ensuring smooth delivery of services and seamless coordination internally and externally. The ideal candidate will be a proactive communicator, skilled at managing client relationships, addressing concerns, and aligning internal teams to meet client objectives.

Key Responsibilities:

Client Relationship Management:

Serve as the primary point of contact for assigned clients. Develop and maintain strong, long-term client relationships. Understand clients' needs, objectives, and industries to provide tailored solutions. Regularly update clients on project progress and any changes.

Service Delivery:

Ensure timely and effective delivery of products and services. Coordinate with internal teams (creative, media, design, and production) to meet client expectations. Monitor project timelines and address any issues or delays promptly. Ensure all deliverables meet client quality standards and approvals.

Issue Resolution:

Address client complaints or concerns professionally and in a timely manner. Investigate and resolve issues, escalating complex problems to senior management when necessary.

Client Communication:

Conduct regular meetings, check-ins, and status updates with clients. Prepare and deliver presentations, reports, and weekly status updates. Maintain accurate records of client interactions, decisions, and next steps.

Administrative Duties:

Manage client documentation, contracts, and invoicing accurately and promptly. Assist the finance team in tracking payments and ensuring timely collections. Maintain detailed project records and feedback for ongoing improvement.

Collaboration:

Work closely with sales, marketing, and operational teams to align client needs with agency capabilities. Brief internal teams on new jobs, ensuring clarity and accuracy in instructions. Participate in team meetings and contribute to strategic planning for client accounts.

Additional Responsibilities:

Develop a deep understanding of client industries, products, target audiences, and competitors. Ensure project deadlines and budgets are met, communicating any changes for approval. Build trust and maintain open communication with clients to ensure their concerns are addressed effectively.

Qualifications

Proven experience in client servicing, account management, or a similar role. Strong communication, organizational, and multitasking skills. Ability to manage competing demands and prioritize tasks effectively. Excellent problem-solving skills with a client-first mindset. * Knowledge of advertising, marketing, or digital agency operations is preferred.