Job Description

Position: Branch Trainer

Department: Training and Development

Location: Saket, New Delhi

Experience Required: 4 years

Qualification: Graduate in any related field.

Job Summary:

The Branch Trainer is responsible for training branch staff on products, processes, compliance, and customer service standards. This role ensures employees are equipped to perform effectively and consistently. In addition to training, the Branch Trainer plays a key role in

quality control by monitoring performance, ensuring adherence to standards, and supporting continuous improvement initiatives

.

Key Responsibilities:

Design, develop, and deliver effective

sales training modules

(classroom, virtual, and on-site). Conduct

onboarding and refresher training

for new and existing employees. Assess training needs through regular interactions with managers and team members. Provide

role-play sessions, case studies, and practical exercises

to improve sales performance. Periodically Monitor and evaluate the impact of training programs on business outcomes. Conduct

training needs analysis (TNA)

to assess skill gaps and recommend solutions. Preapare PPT and training meterials. Support employees in improving outreach, lead generation, and conversion skills. Maintain training records, reports, and documentation in alignment with audit and compliance standards. Enabling branch staff through focused training and quality control to drive compliance, performance, and service excellence.
Key Skills Required:

Strong communication and presentation skills.

Ability to engage and motivate learners.

Excellent interpersonal and relationship management skills.

Organizational and time management abilities.

Knowledge of banking products, processes, and regulatory guidelines (preferred)

Proficiency in MS Office and G-Suite

Qualification and Experience:

Bachelor's Degree (in HR, Business, Education, finance or related field); Master's degree is a plus.

Minimum

3-5 years of experience

in

Sales Training / Sales Enablement

(BFSI experience preferred).

Experience in the

banking or financial services or insurance sector .

Prior experience in branch operations or sales will be an advantage.

Certification in training, facilitation, or instructional design is a plus.

Strong knowledge of

sales processes, outreach strategies, and client handling

.

Job Type: Full-time

Pay: Up to ₹700,000.00 per year

Work Location: In person