About the Role:
The Executive - Branch Support is responsible to handle back office administration through managing ICabs, handling required documentation and accounts related work.
The person will report to the Branch/Base Head, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
Call Handling - Picking calls received at branch, transferring calls , taking down messages or providing details as requested by prospect / customer.
Directing / Assigning / Responding to Emails received on central Email id.
iCABS - Ticket Assignment and co-ordination with concerned employees for status update.
Change Negotiating Employee
Invoice Forecast, Invoice Suspensions, Invoice Print and distribution.
Generating Renewal report
Generating Renewal letters for CSEs
Renewing same price & price increase contracts
Raising Termination requests in the portal
Raising CR tickets for price decrease
SHE related documentation.
Fumigation Certification and updation in register whenever required.
License Renewal, Compliance and Preparation for audit by inspector.
Incentive Calculation for further submission.
Attendance and standard input (Mediclaim etc, Contract Labour Input, Indents)
Branch Customer Documentation - Quotations, Customer Compliance, OCC Filing, PO Filing, Warranty etc.
Entering receipt and deposit slip into the system for collections.
Adjustments for collections on behalf of other branches.
Raising Credit note requests on the portal.
Petty Cash portal management and local bank activities.
Conveyance records for Technicians.
Service Docket upload for KA.
Any other activities assigned by the Branch Manager as per the Branch Dynamics.
Key Result Areas:
ICabs Ticket Management
On time submission of reports
Branch Documentation
Support accounts related activities
Competencies (Skills essential to the role):
Good written & Verbal communication
Attention to detail & Ability to prioritize tasks under pressure
Positive Attitude
Assertive and Self Confident
Role Type / Key working relationships:
Individual contributor role
External- Customers and customer representatives
Internal - Sales, Operations, Business support functions
What can you expect from RPCI?
? Our values lie at the core of our mission and vision. We believe that it's our people who make our company what it is. We believe in:
Safety
Integrity
Innovation
Learning & Development
Open & Transparent
Performance Orientation
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