We are seeking a highly motivated and experienced Branch Service In-Charge to oversee service operations across our branch in Coimbatore. This role is key to ensuring exceptional customer service and efficient management of branch service teams.
Key Responsibilities:
Lead and manage branch service teams to ensure timely and effective service delivery.
Oversee the installation, maintenance, and repair of home appliances and electronics.
Ensure adherence to service quality standards and customer satisfaction.
Monitor inventory levels and spare parts availability at each branch.
Resolve customer complaints and ensure prompt issue resolution.
Implement service process improvements and best practices.
Prepare and analyze service performance reports and present to senior management.
Train and mentor service staff to enhance technical skills and knowledge.
Collaborate with the Head Office to align branch service operations with company objectives.
Qualifications and Skills :
Bachelor's degree in Engineering (Electronics, Electrical, or Mechanical) or equivalent.
Minimum 1-2 years of experience in a service management role, preferably in home appliances/electronics.
Proven leadership and team management skills.
Excellent communication, problem-solving, and customer service skills.
Proficiency in MS Office and service management software.
Willingness to travel across branch locations as required.
Perks and Benefits:
Salary : best in the industry
Health Insurance
PF
Job Type: Permanent
Pay: ?20,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Provident Fund
Education:
Diploma (Preferred)
Experience:
Customer Service Support in Electronics or Home Appliances: 1 year (Required)
Work Location: In person
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