Job Description

Job Title :

Branch Service In-charge

Department:

Service

Locations :

Taliparamba, Kannur

About the Role :

We are seeking a highly motivated and experienced Branch Service In-charge to oversee service operations across our branch in Taliparamba. This role is key to ensuring exceptional customer service and efficient management of branch service teams.

Key Responsibilities:

Lead and manage branch service teams to ensure timely and effective service delivery. Oversee the installation, maintenance, and repair of home appliances and electronics. Ensure adherence to service quality standards and customer satisfaction. Monitor inventory levels and spare parts availability at each branch. Resolve customer complaints and ensure prompt issue resolution. Implement service process improvements and best practices. Prepare and analyze service performance reports and present to senior management. Train and mentor service staff to enhance technical skills and knowledge. Collaborate with the Head Office to align branch service operations with company objectives.

Qualifications and Skills :

Bachelor's/Diploma/ITI in (Electronics, Electrical, or Mechanical). Minimum 3 years of experience in a service management role, preferably in home appliances/electronics. Proven leadership and team management skills. Excellent communication, problem-solving, and customer service skills. Proficiency in MS Excel and service management software. Willingness to travel across branch locations as required

Package and Other Benefits:

Competent Salary Package ranged from INR. 20,000 to INR. 30,000 per month. Health Insurance Employee Provident Fund

Note: Prefers candidates within 30km range of Taliparamba Region and willing to commute to the Branch for work

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

How many years of experience do you have in the Electronics/Home Appliances Industry? Do you have worked on Excel Software Before?
Experience:

Service technician: 1 year (Required)
Location:

Taliparamba, Kerala (Required)
Work Location: In person

Speak with the employer

+91 9895557744