Job Description

Job Summary

We are looking for a Branch Relationship Officer to manage customer relationships at the branch level. The role involves customer handling, cross-selling banking products, achieving business targets, and ensuring high customer satisfaction while following banking compliance norms.

Key Responsibilities

Handle walk-in and existing customers at the branch

Understand customer needs and suggest suitable banking products

Open new accounts and assist with documentation

Cross-sell banking products such as savings accounts, deposits, loans, credit cards, and insurance

Generate leads and follow up with potential customers

Maintain strong relationships to ensure customer retention

Ensure KYC, AML, and internal compliance guidelines are followed

Maintain proper records and update customer information

Resolve customer queries and service requests on time

Required Qualifications

Graduation from a recognized university

Basic knowledge of banking products and services

Good communication skills (English & local language)

Customer-focused and sales-oriented approach

Ability to work towards targets

Experience

Fresher or candidates with relevant banking or sales experience can apply

Skills Required

Customer relationship management

Sales and cross-selling skills

Communication and interpersonal skills

Basic computer knowledge

Attention to detail and compliance awareness

Work Location

Branch location (on-site)

Salary

As per company norms

Why Join Us

Growth opportunities in the banking sector

Professional work environment

Performance-based incentives

Job Types: Full-time, Fresher

Pay: ?15,500.00 - ?18,700.00 per month

Benefits:

Health insurance Life insurance Paid sick time Provident Fund
Work Location: In person