Branch Relationship Manager
Year Surat, Gujarat, India
Job Description
JOB SUMMARY
This position will be responsible for managing, developing & supervising the team with a key focus on revenue generation, customer service, retention and sales through relationship building.
KEY RESPONSIBILITIES
Drive Revenue through Cross sell / Up sell
- Ensure team works on every lead allocated from HO team
- Drive productivity measures like lead to conversion ratio.
- Supervise daily activity plan of team & setup governance mechanism
- Undertake join field work with team to demonstrate successfully financial planning skills.
- Ensure 100% training/certification of the team from regulatory perspective
- Exceed month on month revenue target & collection target
- Establish customer relationship building culture in the team
- Help team resolve service requests of customers
- Drive renewal collection on allocated base.
- Provide appropriate training to team for effective customer service.
- Drive team to generate leads from existing customers.
- Identify and hire right candidates with the help of HR
- Ensure 85% hiring module completion at all times
- Drive productivity and activation for all FOS
- Manage Attrition
Execution measures
- Drive revenue through cross sell/up sell business
- Collection of due premium as per target.
- Service resolution percentage/TAT
- Customer satisfaction score
- Retention of team
- Process compliance
- Building relationships - ability to influence customers/peers
- Strong Stakeholder Management
- Building collaboration - ability to influence team
- Detail-oriented
- Customer centricity.
Internal: Head of SPARC, CET team, Training, HR
External: Customers
BRM Profile at Surat
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Job Detail
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Job IdJD3073644
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSurat, Gujarat, India
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EducationNot mentioned
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ExperienceYear