Job Description

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Key Result Areas
Position : ABM - Retail
S.NO. DESIRED RESULT WEIGHTAGE KEY PERFORMANCE INDICATOR Annexure
1 X bucket resolution on bounce basis 30 Collection Efficiency in X Bucket (Target Vs Achievement) Annexure 1
2 Ensure Collection Efficiency in 1-90 Resolution 15 ` Annexure 2
3 Ensure Collection Efficiency in 1-90 Normalization 10 Collection Efficiency in 1-90 Normalization (Target Vs Achievement) Annexure 3
4 Ensure Collection Efficiency in 90-180 Normalization roll back 15 Collection Efficiency in 90-180 Normalization (Target Vs Achievement) Annexure 4
5 Collection charges as per the given target from bounce customers 20 Collection charges as per the given target Annexure 5
6 Self Development 5 Average Mandays of Training for Self Annexure 6
7 Process Orientaition 5 Risk Audit Report Annexure 7
Note : If 90-180 cases not allocated, the weightages will be added to X bucket resolution.
If 1-90 cases not allocated, the weightages will be added to to x bucket resolution.
X bucket resolution on bounce basis
Scoring method 5
(Outstanding) 4
(Excellent) 3
(Very Good) 2
(Good) 1
(Adequate)
Collection Efficiency in X Bucket (Target Vs Achievement) >98.5% (98 - 98.5)% (97.5-98)% (97-96)%