Job Description

ABOUT US

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

We have a global fleet of over 3,000 vehicles. In addition, our platform hosts the campervans and motorhomes of countless individual and professional owners. Our vision is to become the world's No.1 road trip provider by continuing to expand - both vertically and geographically.

Indie Campers operates across the US in Los Angeles, San Francisco, Las Vegas, Denver, Salt Lake City, Phoenix, Orlando, and Miami, and in Europe in Germany, France, Spain, Italy, Portugal, Ireland, England, Scotland, Switzerland, Iceland, Sweden, Austria, Netherlands, Belgium, Sweden, Croatia, Norway, and has pick-up centres in more than 50 cities.

INDIE 23' EXPANSION

As the #1 road trip provider in Europe and the US, Indie Campers will extend the democratization of road trips and enhance travel experiences for millions of travelers worldwide. In 2023 we are set to grow our presence to 20 new cities spread across eleven countries and three continents.

One of these locations is Florence, in Italy, set to open in March, 2023

THE ROLE

We're looking for a travel enthusiast with a passion for F2F customer service for our to-be depot of Florence - Italy. Besides being the main driver in the set-up of our station and operations, with the support of central teams, you'll be the face of our company on the ground, reporting directly to the Italy & Croatia - Operations Area Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans & depot in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the station.

WHAT WILL YOU WORK ON?

• Guarantee all incoming rentals, perform and organise check-ins and check-outs, and coordinate the team's activities;
• Handle customer complaints, emergencies, and any local issue that may arise to make sure operations run smoothly;
• Training, supervising, and coaching your team (1 to 3 people);
• Preparing and cleaning our campervans, monitor maintenance and repairing needs;
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition;
• Source and establish a network of vendors and external partners to assist your depot operations;
• Control workforce scheduling according to the activities, manage and report inventory, and stock;
• Assisting in reselling campervans, preparing and presenting them on-site to prospective and final buyers.

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• 1+ years of experience in a team management/lead/supervisory role;
• You're fluent in English and Italian (mandatory);
• You're eligible to work in Italy, have a valid driver's license and feel confident enough to drive a campervan (mandatory);
• You're available to work rotating shifts, including weekends and public holidays;
• You're a responsible person who takes their work seriously and can be relied upon.
• Availability to start in March, 2023.

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations around the US and Europe, or transitioning to an HQ role in Lisbon or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• Schedules fixed in advance, with weekends and holidays being rotated between team members;
• Compensation package that includes additional monthly variable salary, according to your performance and results, as well as a Referral Bonus Program;
• Free Road Trips, so you can experience 1st hand trips around the US and Europe.