Job Description

Job Requirements: Branch Operations & Service Manager at IDFC FIRST BankCompany Overview:IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative financial solutions to its customers. With a strong focus on rural banking and a wide range of retail banking services, the bank aims to empower individuals and businesses to achieve their financial goals.Job Title: Branch Operations & Service ManagerJob Type: Full-TimeJob Category: Retail BankingDepartment: Retail Banking
Rural Banking
Liabilities
Branch Management
Branch OperationsLocation: Chapra, Bihar, IndiaAdditional Parameters:- Minimum 5 years of experience in branch operations and service management in a banking or financial institution- Strong knowledge of rural banking and liabilities products- Excellent communication and interpersonal skills- Ability to lead and manage a team- Proficiency in local language (Bhojpuri) is preferredJob Summary:We are looking for a highly motivated and experienced Branch Operations & Service Manager to join our team at IDFC FIRST Bank in Chapra, Bihar. The ideal candidate will have a strong background in branch operations and service management, with a deep understanding of rural banking and liabilities products. As a Branch Operations & Service Manager, you will be responsible for managing the day-to-day operations of the branch, ensuring excellent customer service, and driving business growth.Key Responsibilities:- Oversee the overall operations of the branch, including cash management, customer service, and compliance with banking regulations- Manage and lead a team of branch staff, providing guidance and support to achieve targets and deliver exceptional customer service- Develop and implement strategies to increase branch profitability and achieve business goals- Monitor and analyze branch performance, identifying areas for improvement and implementing corrective actions- Build and maintain strong relationships with customers, addressing their concerns and providing solutions to their banking needs- Ensure compliance with all banking regulations and policies, conducting regular audits and training for staff- Collaborate with other departments and teams to drive business growth and improve customer experience- Stay updated with industry trends and developments, and implement best practices in branch operations and service managementQualifications:- Bachelor's degree in Business Administration, Finance, or a related field- Minimum 5 years of experience in branch operations and service management in a banking or financial institution- Strong knowledge of rural banking and liabilities products- Excellent communication and interpersonal skills- Ability to lead and manage a team- Proficiency in local language (Bhojpuri) is preferredIf you are a dynamic and results-driven individual with a passion for rural banking and a strong track record in branch operations and service management, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank.