Job Description

Job Title: Branch Operations Manager

Organization :

Luxury Multi-Speciality Dental Clinics

Location:

Mohali

Job Summary:

The

Branch Operations Manager

would be a significant role managing the operations the Multi-Specialty Dental Clinic Mohali. As a Branch Operations Manager, you're overseeing various aspects of the clinic's daily functions, from administrative tasks to team management. Here's a breakdown of what your role likely entails:

Responsibilities:

Operations Management:

Oversee day-to-day clinic operations to ensure smooth and efficient functioning. Develop and implement operational policies and procedures to improve efficiency.

Administration:

Handle all administrative tasks, including scheduling, patient records, and managing office supplies. Ensure compliance with regulatory requirements and maintain proper documentation.

Team Management:

Recruit, train, and manage staff with the help of HR Head, including dental professionals and support personnel. Monitor performance, provide feedback, and conduct performance reviews.

Financial Oversight:

Manage the clinic's budget and financial performance, including tracking expenses and revenues. Develop strategies to enhance profitability and reduce costs.

Patient Care and Experience:

Ensure high standards of patient care and satisfaction. Address patient concerns and resolve any issues that arise.

Marketing and Growth:

Implement marketing strategies to attract new patients and retain existing ones. Collaborate with the marketing team to promote the clinic's services and special offers.

Facility Management:

Oversee the maintenance and cleanliness of the clinic. Ensure all equipment is in good working condition and arrange for repairs as needed.

Reporting:

Prepare regular reports on clinic performance, including financials, patient satisfaction, and operational efficiency. Report to upper management or the clinic's owners on progress and challenges.
Skills and Qualities:

Leadership:

Ability to inspire and manage a diverse team.

Organizational Skills:

Efficient in handling multiple tasks and maintaining order.

Financial Acumen:

Strong understanding of budgeting, financial management, and profitability.

Customer Service:

Excellent communication skills and a commitment to enhancing patient experience.

Problem-Solving:

Aptitude for resolving issues quickly and effectively.

Skill Set:

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities. Attention to detail and accuracy in administrative tasks. Knowledge of dental terminology and procedures is preferred. Proficiency in dental software systems or willingness to learn.

Education and Certifications:

Graduation or MBA or equivalent; additional education or certification in healthcare administration, Hospital Management or related field is a plus.

Working Conditions:

Full-time position with regular business hours from Monday to Saturday. Fast-paced environment with frequent patient interactions and administrative responsibilities.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Experience:

total work: 6 years (Preferred)
Work Location: In person