Job Description

Job Title:

Operations Head

Department:

Operations / Sales / Marketing / Admin

Industry:

Electric Vehicle (EV) Manufacturing / Dealership / Mobility Services

Reports To:

Managing Director / CEO

Core Roles:

Strategic Operations Management

Plan, implement and oversee daily business operations across all departments (Admin, Sales, Marketing, Service). Improve overall efficiency, productivity, and performance of the company.

Administrative Oversight

Ensure smooth running of office operations, facilities management, procurement, and compliance with internal company policies. Handle asset management, vendor coordination, and infrastructure needs.

Sales Leadership

Monitor sales targets, team performance, lead conversion, and dealership or retail network expansion. Guide the sales team with pricing strategies, customer handling techniques, and B2B or B2C outreach.

Marketing Management

Oversee marketing campaigns (digital, offline, events, dealership promotions). Ensure branding, social media presence, lead generation, and product positioning aligns with company goals.

Process Improvement & SOPs

Develop Standard Operating Procedures (SOPs) for all departments and ensure implementation. Monitor KPIs across departments to identify gaps and improve turnaround times.

Team Management & Coordination

Supervise cross-functional teams; ensure coordination between departments. Provide leadership, training, and performance evaluation to staff.

Customer Experience & Service Quality

Ensure timely delivery, after-sales support, and resolution of customer issues. Enhance customer satisfaction and loyalty programs.

Inventory & Supply Chain Oversight

Coordinate with procurement and logistics teams to ensure adequate stock of EVs, batteries, and spares. Manage vendor relationships and supply chain risks.

Compliance & Legal Coordination

Work closely with the legal and compliance teams to ensure company activities meet EV-specific regulations (RTO, battery disposal norms, subsidies).

Budget & Cost Control

Prepare departmental budgets and monitor cost efficiency across admin, operations, marketing, and sales.

Desired Skills:

Strong leadership and multitasking skills Knowledge of EV industry trends and government schemes Excellent communication and team handling Data-driven decision-making ability Strong grasp on sales funnels and digital marketing
Job Types: Full-time, Permanent

Pay: ₹22,170.64 - ₹45,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person