Job Description

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Join Tata AIA Life Insurance, a leading and fastest-growing life insurance provider in India, established in 2001 as a joint venture between Tata Sons Pvt. Ltd. and AIA Group Ltd. Our company embodies a legacy of trust, integrity, and excellence, combining Tata's esteemed leadership with AIA's extensive pan-Asian expertise. At Tata AIA, our vision is to be the pre-eminent protection provider enabling dreams and inspiring healthier, happier lives.
We foster a culture of innovation, inclusivity, and continuous learning, offering dynamic career growth opportunities and a supportive work environment. Recognized as a "Great Place to Work" and recipient of the Kincentric Best Employer Award, we are committed to employee satisfaction and holistic well-being. Our core value, "People - Our Core," emphasizes our dedication to inspiring our employees to be and deliver their very best. Our aim is to attract, hire and develop highly capable leaders who are just, fair, ethical, and accountable for their actions. We strive to provide our employees with the right training, technology, equipment, resources, and guidance to perform their job effectively. Our promise to you is to provide for a diverse, equitable, and inclusive work environment,
where each employee is valued as an individual and treated with respect, care, and compassion.
Fuel your future with us, find your wings, and S.O.A.R. - Shape opportunities, Optimize your potential, Accomplish meaningful work, and Reap holistic growth.
A. Position Overview
Position Title
Branch Operations Executive
Department
Operations
Level/ Band
Executive -201
Role Summary:
- Adhere to cash counter timings
- Cash & Cheque Collections policy premium, Reporting, Lodgments and reconciliation, Bounced Cheque management
- Petty Cash Management
- Support Distribution channels in policy issuance
- Service walk-in customer and attend to their service requirements
- Service to Sales - Generate NB opportunity from walk-in customers and assigned outcall campaigns
- Customer retention
B. Organizational Relationships
Reports To
Manager / Senior Manager - Field Operations
Supervises
None
Job Dimensions
Geographic Area Covered
Specified Branch
Stakeholders Internal
Sales force (all channels), Finance & Accounts, Branch operations
Stakeholders External
No external interaction to be done excepting agents and BAs
C. Key Result Areas
Organization process
Key contributions
Adhere to cash counter timings
Adhere to cash counter timings as mentioned in the SOPs.
Control the entry/exit into the cashier room through entry into registers
Cash & Cheque Collections policy premium , Reporting , Lodgments and reconciliation, Bounced Cheque management
Accept payment towards premium or agent fees and subsequent lodgment of the same on the next day.
Perform EOD checks for collections in accordance with SOP.
TR Stationary Management.
Safe Key Management
Petty Cash Management
Recording of Petty cash, subjected to approved items mentioned on the lists as per the SOP.
Accounting for the same as per the SOP formats
Agent Commission Cheques handover
Agent commission cheques distribution and management in line with SOP norms.
Agent License handling
Agent licenses distribution and management in line with SOP
norms
Customer Service

About Company:
Tata AIA Life Insurance Company Limited (Tata AIA Life) is a joint venture company, formed by Tata Sons Pvt. Ltd. and AIA Group Ltd. (AIA). Tata AIA Life combines Tata's pre-eminent leadership position in India and AIA's presence as the largest, independent listed pan-Asian life insurance group in the world spanning 18 markets in the Asia Pacific region. Tata AIA Life has written retail new business weighted premium of Rs. 2,692 crore for the financial year 2019-20. For the same period, the 13th month persistency of the company was at 89.10% and, the individual death claims settlement ratio was 99.06%. One of the fastest growing companies in the Life Insurance sector, Tata AIA Life is now ranked at no. 5, based on individual weighted new business premium.