Job Description

Job Title:

Branch Operations Coordinator

Location:

Zirakpur, Punjab

Department:

Branch Operations

Reporting To:

Head of Strategy

Key Responsibilities

Oversee daily functioning of the Zirakpur branch, ensuring smooth workflow across all departments (Sales, Projects, Service & Marketing). Act as the

single point of coordination

between branch staff and the Head Office for approvals, escalations, and operational updates. Maintain branch MIS reports -- sales pipelines, service call closures, project progress, and expense tracking. Manage office supplies, petty cash, branch documentation, and compliance-related records. Ensure the branch infrastructure (demo room, meeting space, and IT systems) is always presentable and operational. Manage

incoming leads

: assign to sales team, schedule client meetings, and ensure timely follow-ups. Prepare & share quotations, proposals, and client communication as per direction of the Business Development Manager (BDM) or Head of Strategy. Host client visits at the

demo experience room

, explaining security & automation products in a clear and engaging manner. Support in

service call management

-- logging complaints, updating CRM, tracking engineer visits, and ensuring closure feedback. Maintain attendance, leave records, and basic HR documentation for branch staff. Assist in recruitment coordination -- arranging interviews, onboarding new employees, and basic induction. Monitor performance and provide operational support to BDMs, technicians, and project engineers. Assist the Digital Marketing Manager by coordinating

on-ground marketing activities

, such as campaigns, events, product demos, and site branding.Manage social media content requirements from the branch capturing photos/videos of installations or events when needed.

Key Skills & Attributes

Excellent communication (written & verbal) in English & Hindi; Punjabi is a plus. Strong organizational skills with

ability to multitask and prioritize under deadlines

. Tech-savvy with knowledge of

CRM software, MS Office (Excel/Word/PowerPoint)

and Google Workspace. Proactive, problem-solving mindset with ability to work independently and take ownership. Customer-centric with professional grooming and confident presentation skills.
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹27,000.00 per month

Benefits:

Health insurance Internet reimbursement Paid sick time Paid time off
Application Question(s):

Current Monthly In-Hand Salary? Expected Monthly In-Hand Salary?
Education:

Bachelor's (Required)
Work Location: In person