Job Description

Job Summary:

We are looking for a proactive and organized

Branch Operations Executive

to oversee the day-to-day administrative and operational functions of our IT training center. The ideal candidate will ensure smooth functioning of the branch, handle student inquiries, support the sales team, and coordinate training logistics, all while delivering excellent customer service to students and walk-ins.

Key Responsibilities: Operations & Administration:

Handle day-to-day administrative tasks including student registration, attendance tracking, and document management. Ensure timely scheduling of classes, faculty coordination, and classroom readiness. Maintain student records, certificates, and feedback forms accurately. Manage inventory and procurement of training materials and office supplies. Ensure compliance with company policies and standard operating procedures (SOPs). Provide support during student onboarding, exams, and certification processes.

Customer Service & Front Desk:

Serve as the first point of contact for walk-in inquiries, phone calls, and emails. Counsel potential students on available courses and guide them through the enrollment process. Resolve student issues or escalate to the appropriate department when necessary. Maintain a welcoming and professional atmosphere at the branch.

Coordination & Support:

Coordinate with trainers, technical staff, and other internal teams for smooth delivery of training programs. Assist in organizing events, workshops, and seminars. Support marketing and promotional activities within the branch. Prepare regular reports on center performance, student satisfaction, and operational metrics.

Qualifications:

Bachelor's degree in Business Administration, IT, or a related field. 1-3 years of experience in operations or administration, preferably in an educational or training setup. Strong organizational and time-management skills. Excellent communication and interpersonal abilities. Basic knowledge of IT and familiarity with training/certification programs (preferred). Proficient in MS Office (Excel, Word, PowerPoint) and student management systems.
Job Types: Full-time, Permanent, Fresher

Pay: ?9,171.70 - ?23,037.56 per month

Schedule:

Day shift
Supplemental Pay:

Overtime pay Performance bonus Quarterly bonus Yearly bonus
Work Location: In person