Job Description

Operations Management:


Take full ownership of all operational aspects of the hostel.


Ensure seamless daily functioning, maintaining operational efficiency and service excellence.

Team Leadership:


Supervise and lead housekeeping, front office, and security teams, fostering collaboration and a

motivated work culture.


Conduct regular team meetings, training sessions, and performance evaluations.

Vendor Coordination:


Manage vendor relationships for services such as food, housekeeping, and security.


Ensure timely and high-quality service delivery through effective vendor management.

Service Quality Assurance:


Uphold goSTOPS' commitment to superior guest service.


Oversee housekeeping, food service, and property cleanliness to exceed guest expectations.

Guest Experience:


Interact with guests to understand their needs, address inquiries, and resolve concerns

professionally.


Ensure a welcoming and memorable experience for all guests.

Record Keeping and Data Management:


Maintain accurate records, checklists, and inventory logs to ensure operational transparency and

efficiency.


Compile reports on property performance and provide actionable insights to management.

Maintenance and Repairs:


Collaborate with maintenance teams to address repair needs promptly and minimize disruptions.


Conduct regular property inspections to ensure upkeep and compliance with brand standards.

Budget Management:


Oversee property budgets and expenditures.

Job Type: Full-time

Pay: ₹24,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Supplemental Pay:

• Performance bonus

Education:

• Diploma (Preferred)

Work Location: In person