Job Description

Job Summary:

The Branch Manager oversees the overall functioning and profitability of the logistics branch. They are responsible for managing day-to-day operations, ensuring high service quality, leading the branch team, maintaining client relationships, and achieving financial and operational goals.

Key Responsibilities:

Operations Management:

Oversee and coordinate all daily logistics and transportation operations. Ensure timely and accurate movement of goods and materials. Monitor route planning, dispatch schedules, and delivery performance.

Team Leadership:

Manage and lead a team of supervisors, drivers, warehouse staff, and office personnel. Recruit, train, and evaluate team performance. Foster a positive, efficient, and safety-focused work culture.

Customer Service:

Build and maintain strong relationships with clients. Ensure high levels of customer satisfaction through prompt issue resolution. Work with the sales team to understand and meet client needs.

Financial Management:

Prepare and manage branch budgets and forecasts. Monitor revenue, expenses, and profitability of the branch. Ensure cost-effective operations and resource utilization.

Compliance & Safety:

Ensure compliance with company policies, government regulations, and safety standards. Monitor fleet and warehouse safety and maintenance. Handle audits, inspections, and regulatory documentation.

Reporting:

Generate regular reports on operational performance, costs, and customer feedback. Analyze branch performance and suggest improvement plans.

Qualifications and Skills:

Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field. 2+ years of experience in logistics or transportation management, 1 years in a leadership role preferred. Strong understanding of supply chain and logistics systems. Excellent leadership, decision-making, and communication skills. Proficiency in logistics software (TMS, WMS, ERP). Ability to manage stress and handle multiple tasks simultaneously.

Key Competencies:

Strategic planning and execution Team building and people management Analytical thinking and problem-solving Customer orientation Financial acumen Attention to detail
Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person