Achieve branch sales targets for all loan products (e.g., gold loans, vehicle loans, personal loans, SME loans, etc.).
Develop and maintain strong relationships with customers, dealers, and business partners.
Identify new business opportunities and potential markets in the branch area.
Plan and execute local marketing and promotional activities to increase business.
2. Branch Operations
Ensure smooth day-to-day branch operations in line with company policies.
Supervise cash handling, disbursement, and collection activities.
Verify and approve loan applications as per the company's credit policy.
Maintain accurate documentation, KYC compliance, and audit readiness.
3. Credit & Risk Management
Assess customer creditworthiness and ensure adherence to credit guidelines.
Monitor portfolio quality and minimize delinquency and NPAs.
Take corrective action on overdue accounts and coordinate with the collection team.
4. Team Management
Recruit, train, and motivate branch staff to achieve individual and team targets.
Conduct regular performance reviews and provide feedback to team members.
Ensure discipline, teamwork, and productivity among staff.
5. Customer Service
Ensure high standards of customer satisfaction and quick resolution of complaints.
Build long-term relationships with customers to improve retention and referrals.
6. Compliance & Reporting
Ensure branch compliance with RBI and company regulations.
Prepare and submit periodic reports on sales, collections, and operations to Head Office.
Maintain confidentiality and security of branch records and customer data.
7. Collection & Recovery
Monitor overdue accounts and initiate recovery measures.
Coordinate with collection and legal teams for default cases.
Skills & Qualifications Required
Bachelor's degree (MBA/Finance preferred).
3-7 years of experience in NBFC or banking sector.
Strong leadership and communication skills.
Sound knowledge of loan products, credit policies, and financial regulations.
Proficiency in MS Office and branch management systems.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Work Location: In person
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