Job Description

Key Responsibilities

Branch's Business Target

The candidate should be well known face to the insurers and brokers.

The candidate should be able to generate reasonable business and should be able to achieve the business target. He should aim for a sustained growth also.

The candidate should be able to run the branch on a profitable note.

Survey & Claims Management

Will have to carry out survey, loss assessment, and claim investigations for commercial and industrial insurance losses If the volume increases, suitable additional manpower would be provided. Ensure accurate determination of cause, extent of loss, policy applicability, and liability Review, validate, and approve survey reports before submission to insurers Handle high-value, complex, and sensitive claims personally when required

Branch Operations Management

Manage end-to-end surveying operations across the branch Allocate cases to surveyors and ensure timely site visits and report submissions Monitor turnaround times (TAT), quality standards, and compliance metrics

Team Leadership & Development

Lead, mentor, and performance-manage surveyor teams Conduct technical reviews, training sessions, and knowledge sharing Ensure continuous skill development in commercial risk assessment and policy interpretation

Client & Stakeholder Coordination

Act as the primary point of contact for insurers, brokers, reinsurers, and corporate clients Address escalations, disputes, and clarifications related to survey findings Participate in joint surveys, meetings, and claim negotiations

Regulatory & Compliance

Ensure compliance with IRDAI regulations, professional codes, and internal SOPs Maintain proper documentation, audit readiness, and ethical standards Ensure surveyor licensing, renewals, and statutory requirements are met

Risk & Technical Advisory

Provide technical guidance on loss prevention, risk mitigation, and underwriting feedback Support insurers with pre-risk inspections and large-risk evaluations when required Analyze loss trends and provide insights to improve claims handling and risk management

Reporting & MIS

Prepare Branch MIS reports on claim volumes, severity, TAT, and closures Track KPIs and provide periodic updates to senior management Maintain accurate digital records and claims management systems

Key Skills & Competencies

Strong expertise in commercial and industrial insurance claims In-depth knowledge of fire, engineering, marine, liability, and property policies Excellent analytical, report-writing, and investigation skills Leadership, decision-making, and stakeholder management abilities High integrity and attention to detail

Qualification

Bachelor's degree in Engineering (Mechanical / Civil / Electrical) or equivalent Membership of the Institute of Insurance Surveyors & Loss Assessors (IISLA) Valid IRDAI Surveyor & Loss Assessor License

Experience

10-15 years of experience in commercial insurance surveying Minimum 4-6 years in a managerial or leadership role Experience in handling large and complex commercial claims

Other Requirements

Willingness to travel extensively within the assigned branch territory Proficiency in claims management systems and MS Office Strong written and verbal communication skills
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person