Job Description

Position Title: Branch Manager - Aesthetic Clinic

Overall Role:

The Branch Manager is responsible for the overall management, performance, and profitability of the clinic branch. They ensure smooth day-to-day operations, deliver excellent client experience, manage doctors, nurses, and front-office staff, and help achieve the clinic's sales and growth targets through effective leadership and customer service.

Key Roles and Responsibilities:

1. Operational Management

Oversee daily clinic operations including front desk, consultation rooms, and treatment areas. Ensure clinic cleanliness, hygiene, and safety standards are maintained. Manage inventory and stock levels for medicines, consumables, and aesthetic products. Coordinate appointment scheduling to avoid delays and maintain efficiency. Monitor and ensure compliance with medical and legal regulations (consent forms, treatment records, etc.).
2. Team Management

Supervise and support doctors, nurses, consultants, and front-office executives. Conduct daily briefings and assign tasks. Motivate the team to achieve individual and branch targets. Identify training needs and coordinate staff development programs. Handle attendance, discipline, and staff performance reviews.
3. Sales & Revenue Growth

Work with aesthetic consultants to convert leads into clients. Ensure monthly sales targets (for treatments, products, and packages) are achieved. Review sales reports and implement strategies to improve conversion rates. Promote cross-selling and up-selling of aesthetic treatments and skin/hair care products. Organize promotional events, offers, and client retention programs.
4. Client Relationship & Service Excellence

Ensure every client receives a premium and personalized experience. Handle VIP clients and address escalations or complaints promptly. Collect client feedback and implement service improvements. Maintain high client satisfaction and retention through consistent quality and communication.
5. Consultation & Coordination

Coordinate between consultants, doctors, and clients for seamless treatment planning. Ensure proper documentation of client consultation, diagnosis, and treatment follow-up. Support doctors in treatment scheduling and post-procedure protocols. Ensure confidentiality of all client medical and personal data
6. Reporting & Administration

Maintain daily, weekly, and monthly MIS reports (sales, expenses, leads, and performance). Oversee cash flow, billing accuracy, and daily reconciliation. Coordinate with the head office for HR, accounts, and marketing activities. Prepare branch performance analysis and suggest improvements.
7. Marketing & Business Development

Collaborate with marketing teams to execute local marketing campaigns. Identify potential partnerships or referral opportunities (salons, gyms, influencers, etc.). Ensure social media promotions are aligned with clinic branding.
Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?55,000.00 per month

Application Question(s):

Experience in Aesthetic Clinic Immediate Joiner
Experience:

Aesthetic Sales: 3 years (Required)
Language:

English (Required) Tamil (Required)
Work Location: In person