Job Description

The Branch Manager is responsible for the overall management of a branch, including driving sales, ensuring high customer satisfaction, and maintaining profitable operations. The ideal candidate will have strong leadership skills, a deep understanding of the home appliance market, and the ability to motivate and manage a team to meet and exceed business goals. Key responsibilities Sales and business development

Develop and execute strategic sales plans to achieve and surpass monthly, quarterly, and annual sales targets. Identify new business opportunities and expand the customer base by targeting retail, distributor, and direct dealer channels. Analyze market trends, competitor activity, and customer preferences to develop proactive strategies and maintain a competitive edge. Implement promotional campaigns and marketing initiatives to increase market share and visibility.
Branch operations management

Oversee the day-to-day operations of the branch, including sales, logistics, inventory management, and customer service. Manage stock levels, sales forecasting, and timely order fulfillment to ensure the availability of products. Ensure the branch's visual merchandising and product displays are appealing and in line with company standards. Implement cost-control measures and manage the branch budget to optimize profitability.
Team leadership and staff management

Lead, mentor, and motivate a team of sales and service staff to achieve peak performance. Provide regular training and coaching on product knowledge, sales techniques, and exceptional customer service. Conduct performance reviews, set clear goals, and manage the recruitment and onboarding of new staff. Promote a positive and productive work environment that focuses on team success.
Customer relationship management

Build and maintain strong, long-term relationships with key customers, dealers, and distributors. Address and resolve customer queries, complaints, and escalated issues promptly and professionally. Ensure that high standards of customer service are maintained to enhance brand reputation and customer loyalty.
Reporting and compliance

Prepare and present regular reports on sales performance, inventory turnover, and financial results to senior management. Ensure that all branch activities adhere to company policies, industry regulations, and legal standards. Provide feedback to headquarters on market trends, sales performance, and competitor activities.
Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹60,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Life insurance Paid sick time Paid time off Provident Fund
Work Location: In person