Job Description

Job Purpose:

To oversee the daily operations of the branch, manage sales targets, coordinate logistics and inventory, ensure customer satisfaction, and lead a team of sales and support staff for smooth functioning of the CCTV distribution business.

Key Responsibilities:

Sales & Business Development

Drive sales of CCTV products (Hikvision, Tiandy, TP-Link, UNV, OneVu, etc.) Develop dealer/retailer network and maintain healthy business relationships Identify new business opportunities and promote new product lines Ensure team achieves monthly/quarterly targets

Branch Operations

Oversee day-to-day branch activities including sales, billing, dispatch, collections Monitor inventory levels, coordinate with warehouse and head office for stock planning Ensure timely delivery and dispatch of orders Handle escalations related to service, returns, or delivery issues

Team Leadership

Supervise and motivate branch staff (Sales Executives, Stock Incharge, Admin, etc.) Conduct performance reviews and training sessions Maintain discipline and professionalism across the branch

Customer Relationship Management

Ensure high level of service quality to dealers/distributors/installers Handle key clients personally and resolve disputes or concerns Monitor after-sales service and coordinate with technical team for complaint handling

Accounts & Credit Control

Monitor outstanding payments, support collection team Approve sales within credit limits, ensure adherence to company credit policy Maintain petty cash and oversee daily cash/cheque deposit tracking

Qualifications & Skills:

Graduate / MBA preferred Minimum 4-7 years of experience in sales or branch management (preferably in CCTV, IT hardware, electronics, or distribution industry) Strong leadership and communication skills Proficient in MS Excel, ERP systems, and inventory software Excellent negotiation, problem-solving, and team management skills Knowledge of CCTV brands, installation flow, and market pricing is a plus

Key Performance Indicators (KPIs):

Achievement of monthly sales and collection targets Dealer acquisition and retention Inventory accuracy and timely dispatch Staff performance and branch discipline Customer satisfaction and complaint resolution
Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Leave encashment Paid time off
Work Location: In person

Expected Start Date: 15/07/2025