Job Description

Position Purpose
To ensure high quality services enhancing Client satisfaction. Ensure smooth functioning of daily branch related activities.
Direct Responsibilities
To control, Monitor and Supervise the Branch operations and administration
Operations Management

• Direct & Supervise Trade, Cash Management and Supply Chain Operations Teams and ensure smooth functioning of day to day operations.
• Monitor TATs, operational efficiency level and minimize error rates
• Ensure implementation of laid down operational procedures.
• Ensure appropriate escalation to management and/or permanent control (or compliance as appropriate) as soon as an issue is identified.

Compliance

• Review and ensure compliance with internal procedures / policies and regulatory guidelines and to follow the internal accounting norms.
• Co-ordinate with centralized teams for submission of regulatory returns on time.
• To strictly comply with Banking standards of Code of conduct
• Comply with internal and external regulatory and compliance requirements
• Strictly Comply with the IT Security policies. Ensure authorization are carried out as per POA and LOA.

Risk Management

• Put in place a control mechanism to mitigate any identified operational risk/s.
• Report any incident in the "incident management system" and put in place controls to ensure that similar incidents do not recur.
• Report all customer complaints / claims as per laid down guidelines
• Ensure timely implementation of all audit recommendations and avoid recurrence.
• Anti-Money Laundering / Financial Sanctions ("AML / FS") related duties
• Operations are an integral part of the control framework including for AML / FS topics. In that respect, in performing your role you are expected to ensure adherence to AML / FS related Group policies and execution of associated operational controls and to promptly escalate any resulting hit for analysis and Decision.

Branch Administration

• Monitor branch premises maintenance and upkeep (in liaison with Group Admin)
• Manage the branch security measures in consultation with Group functions.
• Minimize operational failure, including but not exclusively the risk of fraud by helping to devise and by implementing sufficient regular controls.
• Ensure displays on the CCTV or Noticeboard are up to date as per the updates shared and managed centrally.
• Ensure controls at cash counter and bait money.

Team Management
A. Lead and motivate the team. Build 2nd line of leadership
B. Identify training needs. Multi-skill, cross train and empower team members
C. Manage Leave administration of the team.
Business Support
D. Provide support to the various business lines.
E. Interact with customers on a regular basis to ensure an effective and efficient customer service and smooth processing of transactions.
F. Organize Branch level customer service committees to understand client challenges, provide customer education and share the Bank challenges (eg recurrent discrepancies).
Experience & Knowledge:

• Professional with relevant banking experience in corporate/ wholesale banking front office Branch Operations.
• Fair understanding of banking regulatory framework
• Awareness of credit documentation & legal implications.
• Knowledge on Trade finance, Cash and Supply Chain products.