Job Description

Key Responsibilities

1. Operational Management

Oversee day-to-day functioning of the clinic, including reception, client handling, therapy scheduling, and facility upkeep. Ensure smooth coordination between psychologists, psychiatrists, support staff, and front office. Maintain clinic hygiene, ambiance, resource availability, and client-friendly environment. Monitor appointment booking systems, cancellations, follow-ups, and waiting time management.

2. Client Relationship & Service Excellence

Ensure high-quality client experience from entry to exit. Handle escalations, client feedback, complaints, and conflict resolution with empathy and professionalism. Supervise reception and customer care to maintain service etiquette and confidentiality standards.

3. Team Leadership & HR Coordination

Supervise and mentor branch-level staff including psychologists, interns, receptionists, housekeeping, and support team. Conduct regular meetings, performance reviews, and motivation sessions. Ensure discipline, punctuality, and adherence to clinic protocols and ethics. Coordinate with HR for staffing needs, onboarding, attendance, and leave approvals.

4. Business Growth & Outreach

Work with the marketing and sales team to increase client footfall and referral programs. Build and maintain relationships with local doctors, schools, corporates, and community partners to expand reach. Achieve monthly targets related to client registrations, therapy sessions, and service utilization.

5. Administration & Reporting

Maintain data accuracy on ERP/management systems including billing, therapy records, and client documentation. Monitor revenue, petty cash, expenses, and monthly financial reports. Submit daily/weekly/monthly operational reports to the Head Office.

6. Compliance & Ethical Standards

Ensure all professional ethics, confidentiality laws, and protocols related to mental health services are strictly followed. Coordinate for audits, quality checks, and licensing documentation. Ensure all therapists follow proper session documentation and client progress updates.

Required Qualifications & Skills

Bachelor's/Master's degree in Business Administration / Healthcare Management / Psychology or related field. Prior experience in clinic/hospital/medical center management preferred. Strong leadership, communication, and people management skills. Empathy-driven personality with an understanding of the mental health service environment. Proficiency in digital tools, ERP systems, and client management software. Ability to handle pressure, resolve conflicts, and maintain professionalism.

Key Attributes

Empathetic and client-centered mindset High level of responsibility and ownership Strong interpersonal and coordination skills Ethical, disciplined, and well-organized
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Flexible schedule Leave encashment
Work Location: In person