Job Description

Overview:

We are looking for an experienced and dynamic Branch Manager to oversee the daily operations of our cosmetology clinic. The ideal candidate will have a strong background in clinic management, customer service, and a passion for the beauty and wellness industry. As the Branch Manager, you will be responsible for leading a team of professionals, ensuring high levels of patient satisfaction, and maintaining the clinic's operations to meet financial and service goals.

Key Responsibilities:

Leadership & Team Management:

Lead, motivate, and manage a team of cosmetologists, estheticians, receptionists, and support staff to ensure smooth operations. Provide training and development opportunities to staff to enhance their skills and performance. Conduct regular team meetings to discuss clinic goals, updates, and any issues. Foster a positive, customer-focused environment and ensure excellent service standards are met.

Clinic Operations:

Oversee day-to-day clinic operations, ensuring that services are delivered efficiently and in line with company standards. Monitor and maintain clinic inventory, ensuring that all products and equipment are stocked and well-maintained. Ensure compliance with all health and safety regulations, licensing requirements, and clinic policies. Manage patient flow, scheduling, and ensure minimal wait times and a positive client experience.

Financial Management:

Develop and manage the clinic's budget, ensuring the achievement of financial goals, including revenue targets and cost control. Monitor financial performance, analyze reports, and make adjustments as necessary to improve profitability. Implement strategies to drive sales and increase client retention, including promotional offers and loyalty programs.

Customer Relations & Marketing:

Build and maintain strong relationships with clients, ensuring high satisfaction and repeat business. Address customer complaints or concerns promptly and professionally. Develop and execute marketing initiatives to promote the clinic's services, including digital marketing, social media, and local outreach. Stay informed about the latest trends in cosmetology and beauty treatments to provide relevant services to clients.

Quality Control & Service Excellence:

Ensure all services meet the clinic's quality standards and client expectations. Conduct regular assessments and audits to ensure adherence to industry best practices and clinic procedures. Implement client feedback systems to continuously improve services and client satisfaction.

Qualifications:

MBA(preferred)

Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Schedule:

Day shift
Work Location: In person