Job Description

Strategy & P&L Management

Maintains the Profit and Loss statement and Balance Sheet for the branch Executes the Branch Strategy in line with the overall Branch Banking strategy for the bank Sustained revenue generation for the branch through cross sell of TPP, RA and BB products Liabilities mobilization through CASA portfolio growth in the Branch Catchment

Superior and Consistent Customer Service

Ensures Efficient complaint management within specified TATs Drives high service scores Conducts customer engagement programs and marketing events Ensures proper implementation of CRM by the Sales, Relationship & BSD departments and to be

reviewed at every interval

Strengthening Systems, Controls and Processes

Ensures Upkeep of the Branch and ATM and raises issues if required Liaises with respective teams for effective and efficient Fraud Management within the cluster Ensures branch compliance with Bank's policies and processes Ensures timely submission of MIS reports Ensures safety and security of Bank and customer's assets Ensures Audit related deliverables both internal and external are met as per the prescribed norms Ensures Role clarity to employees in the branch and manage attrition

Performance Management

Tracks and monitors daily productivity and book movement of the branch Partners with the HCM Business partner for periodic review
Required Skills


imperia relationship manager, priority relationship manager, PERSONAL BANKER, Wealth RM, branch manager, branch head