Job Description

Job Title: Branch Manager Retail Branch Banking
Location: Jaipur
Department: Retail Banking
CTC- Upto 12 LPA
Experience- 6-10 Years
Reports To: Regional/Area ManagerJob Summary:
The Branch Manager is responsible for leading and managing all aspects of a retail bank branch, including customer service, sales, operations, compliance, and team performance. This role plays a key part in driving business growth by acquiring new customers, deepening existing relationships, and ensuring the efficient and profitable operation of the branch.Key Responsibilities:
1. Business Development & Sales:
Drive branch performance to achieve sales targets across retail banking products (savings/current accounts., Insurance, Gold Loan etc)
*Identify and implement strategies to attract new customers and retain existing ones.
*Develop and maintain relationships with high-value clients and local businesses.2. Customer Service & Relationship Management:
Ensure superior customer service standards at the branch.
Resolve complex customer issues and complaints promptly.
Conduct regular customer feedback and satisfaction reviews.3. Operational Excellence:
Oversee day-to-day branch operations in compliance with internal policies and regulatory guidelines.
Ensure audit readiness and implement corrective actions as needed.
Maintain high standards of risk management and operational control.4. Team Leadership:
Lead, motivate, and develop a high-performing team of branch staff.
Set performance goals and monitor progress through regular reviews.
Organize training programs to enhance staff skills and product knowledge.5. Compliance & Risk Management:
Ensure strict adherence to AML, KYC, and regulatory requirements.
Monitor and mitigate operational risks through effective controls and reporting.
Collaborate with compliance and internal audit teams for regular assessments.Qualifications & Requirements:
*Bachelors degree in Finance, Business Administration, or related field; MBA preferred.
*Minimum 610 years of experience in retail banking, with at least 2 years in a supervisory or leadership role.
*Strong knowledge of retail banking products, operations, and regulatory environment.
*Proven sales and customer relationship management skills.
*Excellent leadership, communication, and interpersonal skills.Ability to work under pressure and meet performance targets .
Key Performance Indicators (KPIs):
Branch revenue and profitability
Customer acquisition and retention rates
Employee performance and engagementSend your updated resume to- resume@staffiaa.com or
WhatsApp - 8935092866Regards ,
Puja Maurya
Asst. Manager- HR