Job Description

Job Requirements
Job Title: Branch Manager
Department: Retail Banking
Branch Banking
Branch
Key Responsibilities:
- Manage the day-to-day operations of the branch, including customer service, sales, and employee management
- Develop and implement strategies to achieve branch targets and goals
- Monitor and analyze branch performance, identify areas for improvement, and take corrective actions
- Ensure compliance with all banking regulations and internal policies and procedures
- Build and maintain strong relationships with customers, promoting the bank's products and services
- Lead and motivate a team of branch staff, providing coaching and training as needed
- Conduct regular performance evaluations and provide feedback to employees
- Collaborate with other departments to drive business growth and enhance customer experience
- Handle customer complaints and resolve issues in a timely and professional manner
- Prepare and submit reports on branch performance and activities to senior management
Qualifications:
- Bachelor's degree in Business Administration, Finance, or a related field
- Minimum of 5 years of experience in retail banking, with at least 2 years in a managerial role
- Strong knowledge of banking products and services
- Excellent leadership, communication, and interpersonal skills
- Proven track record of meeting and exceeding sales targets
- Ability to analyze data and make data-driven decisions
- Sound understanding of banking regulations and compliance requirements
- Proficient in Microsoft Office and banking software
- Willingness to work flexible hours and travel as needed