Job Description

Branch Manager

Job Function :

The Branch Manager for a Freight Forwarding is responsible for managing all commercial, operational, administrative and financial aspects of the branch. The branch manager will be responsible for the Profitability, compliance and trade development of the branch. This position requires a candidate with strong business acumen and leadership skills, with excellent knowledge of customs clearance & freight forwarding operations. The Branch Manager plays a critical role in driving business growth, ensuring customer success, and maintaining efficient operations through driving continuous improvement within the branch. The branch manager must drive a collaborative environment and must exhibit the ability to effectively manage a team through coaching and mentoring.

Key Performance Areas:

1. Leadership and Team Management:

Provide strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, mentoring and performance management. Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development. Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

2. Operations Management:

Support in setting up the branch resources, systems and processes. Oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation. Ensure compliance with relevant regulations, industry standards, and company policies and procedures. Monitor and analyses operational performance metrics, implementing improvements to enhance efficiency and productivity.

3. Sales:

Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization. Identify new business opportunities, build relationships with clients and partners, and expand the customer base. Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.

4. Customer Service:

Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements. Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships. Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

5. Financial Management:

Must have a good financial acumen. Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met. Review and analyse financial reports, identifying areas for improvement and implementing cost saving measures where possible. Collaborate with the finance department to ensure accurate and timely billing, invoicing and financial reconciliation.

Qualifications Required:

Bachelor's degree in business administration, logistics, supply chain management, or related field. Relevant professional certifications are a plus

Experience and Skills Required:

Proven track record and recent experience (4 -6 years) in freight forwarding leadership position, logistics, or a similar industry, with a solid understanding of import/export procedures, customs regulations, and transportation logistics is a must. Must have a comprehensive understanding of incoterms to provide guidance to both business and client.
Job Type: Full-time

Pay: ?50,000.00 - ?110,000.00 per month

Application Question(s):

Do you have solid understanding of import/export procedures, customs regulations, and transportation logistics? Do you have an understanding of incoterms to provide guidance to both
business and client?

This is an onsite job in Kenya/ Uganda. Are you ready to relocate ? What is your current CTC , Expectations and Notice Period ?
Experience:

freight forwarding: 4 years (Required)
Work Location: Remote