Job Description

Key Responsibilities:

Branch Operations:

Oversee end-to-end operations of the Kannur branch, ensuring timely pickups and deliveries. Ensure compliance with company SOPs, safety standards, and customer SLAs. Supervise loading/unloading, hub coordination, and linehaul scheduling.

Team Management:

Manage and motivate branch staff including drivers, delivery executives, and support team. Assign daily tasks, monitor attendance, and ensure productivity.

Customer Relationship Management:

Serve as the primary contact for key customers. Resolve service-related issues promptly and ensure high customer satisfaction.

Sales & Business Development:

Coordinate with the sales team to support local business development. Identify new opportunities to increase branch revenue.

Reporting & MIS:

Prepare daily, weekly, and monthly reports on branch performance. Share delivery performance, vehicle utilization, and customer complaints data.

Inventory & Asset Management:

Ensure accountability for PODs, scanners, boxes, and branch assets. Maintain stock registers and enforce inward/outward documentation procedures.

Cost Control:

Monitor branch-level expenses and support cost optimization initiatives.

Key Requirements:

Graduate or Diploma holder; Logistics/Operations background preferred. 3-6 years of experience in branch-level logistics or supply chain management. Strong leadership, problem-solving, and communication skills. Proficiency in Excel, and logistics management tools. Ability to handle pressure and multitask in a fast-paced environment.
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Work Location: In person