Job Description

JOB DESCRIPTION
Job Code: Job Title: Branch Manager Band: 4A
Reporting To: Office Head Grade - Senior Manager Department: Agency
JOB SUMMARY:
? Responsible for
o Revenue targets of the unit
o Productivity of the unit
o Recruit, coach and develop Sales Managers and Agent Advisors
o Adherence to Customer service standards
KEY RESPONSIBILITIES:
? Meet unit targets
? Achieve revenue targets
? Ensure implementation of GOLD system
? Supervise the activity plan of Sales
? Managers & Agents to ensure that these are fulfilled as per the desired standards
? Ensure that all Sales Managers and Agents under supervision perform as per the
company's rules and regulations
? Track productivity measures as for the unit:
? AFYP
? Case rate
? Annual mode business
? Persistency
? Paid cases per agent
? YTD appointments
? SM appointments
? Pro active agent retention
? Annual FYC standards
? Execute plans for growth of the agency
? Identify, interview and select new Sales Managers from natural market and by networking
? Ensure adherence to laid down sales and service standards for Sales Managers
? Conduct weekly performance review and planning (PRP) for Sales Managers
? Ensure retention of Sales Managers by formulating their development plans, meeting their training needs
and communicating with them on a regular basis
? Build leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES:
? HO co-ordination
? Sales promotion activities
? Assist in overall running of the G.O
MEASURES OF SUCCESS:
? CGPA
? AFYP
? Case Rate
? Recruitment
? Retention
? Persistency
? GOLD Audit Rating
? Active Retention
? Number of promotions
MINIMUM EDUCATION:
? Graduate preferably with an MBA
MINIMUM/SPECIFIC EXPERIENCE:
? Graduate preferably with an MBA
? If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and
development of people.
? A graduate should have a minimum of 8-10 years of experience in the above domain.
? Should have local market exposure
JOB DESCRIPTION
Job Code: Job Title: Branch Manager Band: 4A
Reporting To: Office Head Grade - Senior Manager Department: Agency
JOB SUMMARY:
? Responsible for
o Revenue targets of the unit
o Productivity of the unit
o Recruit, coach and develop Sales Managers and Agent Advisors
o Adherence to Customer service standards
KEY RESPONSIBILITIES:
? Meet unit targets
? Achieve revenue targets
? Ensure implementation of GOLD system
? Supervise the activity plan of Sales
? Managers & Agents to ensure that these are fulfilled as per the desired standards
? Ensure that all Sales Managers and Agents under supervision perform as per the
company's rules and regulations
? Track productivity measures as for the unit:
? AFYP
? Case rate
? Annual mode business
? Persistency
? Paid cases per agent
? YTD appointments
? SM appointments
? Pro active agent retention
? Annual FYC standards
? Execute plans for growth of the agency
? Identify, interview and select new Sales Managers from natural market and by networking
? Ensure adherence to laid down sales and service standards for Sales Managers
? Conduct weekly performance review and planning (PRP) for Sales Managers
? Ensure retention of Sales Managers by formulating their development plans, meeting their training needs
and communicating with them on a regular basis
? Build leadership pipeline of future SMs & APs from the unit.
OTHER RESPONSIBILITIES:
? HO co-ordination
? Sales promotion activities
? Assist in overall running of the G.O
MEASURES OF SUCCESS:
? CGPA
? AFYP
? Case Rate
? Recruitment
? Retention
? Persistency
? GOLD Audit Rating
? Active Retention
? Number of promotions
MINIMUM EDUCATION:
? Graduate preferably with an MBA
MINIMUM/SPECIFIC EXPERIENCE:
? Graduate preferably with an MBA
? If MBA, minimum of 6 years of experience in sales and sales management, recruitment, supervision and
development of people.
? A graduate should have a minimum of 8-10 years of experience in the above domain.
? Should have local market exposure

Skills Required