Job Description

J

ob Description

To manage the

overall operations

of the showroom branch -- including

vehicle sales, service coordination, customer satisfaction, and team performance

-- ensuring the branch meets its

monthly business and quality targets

.

Key Responsibilities1. Sales & Business Development

Achieve

monthly and yearly sales targets

for two-wheelers, accessories, and insurance. Monitor

daily enquiry, test drive, and booking status

. Conduct

follow-up

with potential customers to close deals. Plan

local marketing activities

(roadshows, campaigns, customer meets). Ensure

proper display of vehicles

and promotional materials in the showroom.

2. Customer Handling

Maintain high

customer satisfaction (CSI)

by ensuring smooth sales and delivery experience. Handle

customer complaints or escalations

quickly and professionally. Conduct

customer follow-up calls

after delivery for feedback.

3. Team Management

Supervise and guide

Sales Executives, CRM, and Delivery Coordinators

. Conduct

morning meetings

and assign daily targets. Monitor

attendance, discipline, and grooming

of all staff. Motivate and train team members to improve

conversion ratio

and

customer handling skills

.

4. Coordination with Other Departments

Coordinate with

Service Department

for new vehicle services or demo vehicles. Liaise with

Accounts

for billing, cash deposit, and outstanding payments. Communicate with

Head Office / OEM

for stock, pricing, and marketing updates.

5. Administration & Reporting

Ensure

proper documentation

- sales invoices, delivery challans, RTO files, and insurance papers. Verify

daily cash collection and deposit

with accounts team. Maintain

branch reports

- enquiry, booking, delivery, and pending RTO. Send

Daily, Weekly, and Monthly MIS reports

to management.

6. Branch Maintenance & Compliance

Maintain

clean, organized showroom

and ensure 5S standards. Ensure

security of vehicles, cash, and documents

. Follow all

OEM and company audit requirements

.

Skills & Competencies

Excellent

sales and leadership skills

. Strong

customer relationship

and problem-solving ability. Knowledge of

two-wheeler industry and RTO process

. Good communication and team management skills. Basic computer knowledge (Excel, DMS software).

Qualification & Experience

Qualification:

Any Degree / Diploma (preferred: Automobile or Marketing)

Experience: 5-8

years

in a two-wheeler dealership, with at least

2 years in a supervisory or incharge role

.
Job Type: Full-time

Work Location: In person