Job Description

Job Title: Branch Manager

Location:

Multi-Branch (All 6 Slimiphy Centers)

Reporting to:

CEO (Kishan Bhai)

Department:

Operations

Employment Type:

Full-Time

Role Objective

:
To ensure smooth, standardized, and customer-centric daily operations across all Slimiphy branches while driving profitability. This includes managing staff schedules, maintaining facility standards, optimizing resource usage, ensuring a delightful customer experience that aligns with Slimiphy's wellness philosophy, and achieving financial targets to support business growth.

Key Responsibilities

Branch Operations Management

Oversee daily functioning of all 6 branches. Ensure timely opening/closing, cleanliness, and therapist readiness. Conduct branch-wise weekly performance reviews. Supervise therapy schedules, slot availability, and appointment planning. Coordinate equipment maintenance and ensure availability of therapy supplies.

Team Supervision & Staff Discipline

Lead, guide, and manage branch managers, trainers, and front desk staff. Prepare weekly rosters ensuring fair distribution and backup. Resolve inter-staff concerns and maintain a healthy team environment. Enforce grooming, dress code, and punctuality SOPs.

Process & SOP Compliance

Ensure consistent implementation of Slimiphy's SOPs. Conduct monthly operational audits for process adherence. Maintain client files, reports, and feedback documentation per SOP.

Performance Tracking & Reporting

Maintain daily branch-wise dashboards (clients served, new joinings, therapy completion). Monitor KPI metrics: therapy completion rate, customer repeat visits, staff productivity. Share consolidated weekly/monthly reports with the CEO.

Customer Experience

Monitor client wait time, ambience, hygiene, and satisfaction. Handle escalated client issues and ensure timely resolution within 24 hours. Lead efforts to personalize service and celebrate client milestones (e.g., fitness goals).

Cross-Functional Coordination

Liaise with Sales, HR, Finance, and Marketing teams. Coordinate with Marketing for offer execution or events at branches. Work with HR for recruitment needs and training gaps.

Profitability Management

Monitor branch revenue streams (e.g., memberships, package sales, upsells) to meet financial targets. Collaborate with the Finance team to control operational expenses and stay within budget. Implement cost-saving initiatives (e.g., energy efficiency, supply optimization) without compromising service quality. Analyze branch profitability monthly and propose strategies to improve margins (e.g., increasing client retention, promoting high-value packages).

Key Result Areas (KRAs)

KRA

Key Metric / Goal

Branch Performance & Service Quality

95%+ branch readiness score across all centers (audits/monthly reviews)

Staff Productivity

85%+ utilization of scheduled hours by staff

Client Satisfaction

90%+ average monthly satisfaction score (based on feedback)

Operational Reporting Timeliness

100% weekly reporting accuracy and punctuality

SOP Compliance

<3 minor SOP breaches per branch/month

Resource Utilization

?5% wastage or underutilization of supplies

Team Discipline

0 no-shows/unreported absenteeism across staff (monthly)

Branch Profitability

Achieve 10%+ profit margin per branch monthly

Actionable Steps to Achieve Profitability

Review daily sales reports to track membership and package sales, targeting a 5% month-on-month revenue increase. Conduct weekly expense audits with the Finance team to identify and reduce unnecessary costs. Promote high-margin packages through staff training and client engagement initiatives. Analyze client retention rates monthly and implement loyalty programs to reduce churn by 10% annually. Collaborate with Marketing to launch targeted campaigns that drive new client sign-ups and upsells.

Qualifications

Education: Bachelor's degree in Business Administration, Management, or related field; MBA preferred. Skills: Strong leadership and team management skills. Financial acumen for budgeting and profitability analysis. Excellent communication and customer service skills. Proficiency in operational KPIs, data analysis, and reporting tools. Knowledge of fitness industry operations and client engagement practices.
Job Type: Full-time

Pay: ?19,999.09 - ?35,000.00 per month

Work Location: In person