Job Description

JOB DESCRIPTION - BRANCH EXECUTIVE

Position:

Branch Executive

Department:

Operations / Sales

Location:

Branch Level

Reporting To:

Branch Manager

1. ROLE PURPOSE

To support the branch in day-to-day operations, customer service, gold loan processing, documentation, collection support, and achievement of business targets while ensuring compliance and smooth functioning of the branch.

2. KEY RESPONSIBILITIESA. Gold Loan Operations

Handle customer walk-ins and explain gold loan products & procedures. Conduct preliminary gold purity checks (if trained). Prepare loan files, KYC verification, agreement preparation & documentation. Update system entries, loan disbursement & renewals. Ensure locker movement entries & ornaments safety procedures.

B. Customer Service & Relationship Management

Provide excellent customer service and manage customer queries. Follow up with customers for interest collection & renewals. Maintain good relationships with existing clients to generate referrals.

C. Sales & Business Development

Support branch in achieving daily/monthly gold loan targets. Telecalling for lead generation, interest follow-ups & renewal reminders. Identify potential customers in the locality and promote branch services.

D. Cash & Vault Management

Assist in cash handling, daily cash tallies & system updates. Follow security protocols for gold storage & movement. Ensure compliance with audit guidelines & zero deviations.

E. Administration & Reporting

Maintain registers, MIS reports, and branch records. Support in branch audits, system checks, and compliance activities. Coordinate with Branch Manager for smooth day-to-day functioning.

3. KEY SKILLS & COMPETENCIES

Customer handling skills Basic computer knowledge (MS Office, loan software) Communication skills - Tamil mandatory, basic English Sales & cross-selling ability Attention to detail Team coordination Ethical behavior & discipline

4. QUALIFICATION & EXPERIENCE

Qualification: Any Degree Experience: 0-3 years (Gold Loan / NBFC experience preferred) Age: 20-30 years

5. PERFORMANCE METRICS (KPIs)

Daily/Monthly Gold Loan Business Achieved Interest Collection & Renewal Percentage Customer service rating Accuracy in documentation & compliance Lead generation & telecalling performance Audit score / Zero deviations
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Work Location: In person