Oversee and manage the collection activities within the assigned branch. Ensure timely collection of loan EMIs and achieve collection targets. Manage and maintain relationships with customers to facilitate collections. Monitor and analyze collection performance, identifying areas for improvement. Ensure compliance with company policies and regulatory guidelines. Handle and resolve customer queries and complaints related to collections. Coordinate with field collection officers to ensure effective collection strategies. Prepare and submit collection reports to the management. Manage and control the collection expenses within the budget. * Ensure proper documentation and record-keeping of all collection activities.
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