Bpo Transaction Quality Assurance Sr. Assoc.

Year Chennai, Tamil Nadu, India

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The Candidate should possess

Minimum 3 years work experience as a Transactional Quality Auditor/MIS specialist/Quality associate involved in implementation of basic Quality framework elements for a Healthcare/Insurance processes.
Expert knowledge in handling Excel and should have flair for reading numbers
Good knowledge in preparing power point presentations
Ability to collate data/information from different sources and work on Management Reports without any error
Facilitates process improvement meetings along with respective team in a domain to achieve the desired results.
Provides inputs based on data analysis for process improvements using basic quality tools.
Good communication skills with an ability to present during the routine Quality forums
Skills to perform as an individual player with ability to build rapport with the delivery stakeholders and work along with them.
Good knowledge in performing error analysis (RCA) and present insights
Working knowledge in basic Quality Framework elements like Risk Management/ISO Audits etc would be a good value add skill.

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Quality Assurance, Business Process, Technology, Management

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