Bpo Team Leader
Year Mumbai, Maharashtra, India
Job Description
Responsible for maintaining discipline and absenteeism of team on the floor.
- Responsible for staff retention within the team.
- Coordination between Managers and Team Members.
- Ensure prompt and accurate service and achievement of targets.
- Responsible for Team Building & Implementation of Processes
- Team handling and Mentoring.
- Performance feedback session to be provided to agents.
- Analyze various reports including process dashboards & team performance reports.
- Should have working knowledge of AHT and WFM.
- Primary focus on achieving SLA.
- Motivating associates through effective management, career development & implementation of reporting mechanism.
- Timely Submission of Operations Review
- Preparing roster and manage shrinkage
- Conduct audits & share feedback with team members
- Monitor team performance and report on metrics
- Good analytical skills, expertise in MS Excel
- Flexible schedule
- Health insurance
- Flexible shift
- Rotational shift
- Overtime pay
- Performance bonus
- Yearly bonus
Always
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Job Detail
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Job IdJD2905358
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear