Job Description

Team Leader Process - SUD Life Insurance Experience - 6 Month to 1 Year As TL in Sales Process Salary - 25k to 28k Inhand Location - Thane and Malad

Manage the daily operations and operations of organizations.

Specify the team's goals and key performance metrics. Give others tasks and goals, and make sure they do them daily, weekly, and monthly. It ought to be effective in shrinkage and attrition. Regularly conduct sales performance evaluations. Managing the average handle time of center. Determine the training requirements and provide details on the steps done. Pay attention to the advice and viewpoints of your coworkers, and resolve any disputes or problems that may develop. The team leader is responsible for giving the team members their schedules. Offers suggestions on how to make management practices better.

Some common KRAs that a Team Leader in a BPO generally focuses on:

Team Performance Shrinkage Control Attendance Management Employee Retention Training Team Members Client Management Conduct one on one team meeting with agents. Floor Support Improve the Underperformers Quality control Process Improvement
Job Type: Full-time

Pay: ₹20,443.37 - ₹25,597.93 per month

Benefits:

Provident Fund
Education:

Bachelor's (Preferred)
Experience:

TL in Sales Process: 1 year (Required) life insurance: 1 year (Required)
Language:

English (Preferred)
Work Location: In person