Job Description

Role: Team Lead

Year Of Experience: 2-3

As Team Lead 1 Year Need

Qualification: Graduate

Immediate /10 Days Notice

Tele sales TL & Customer Support TL Wanted!!

No. Of Openings :2

Job Summary:

We are looking for a proactive and experienced Team Lead to manage a team of customer service/telesales executives in our BPO process. The role involves supervising daily operations, motivating the team, ensuring quality service delivery, and achieving process targets.

Key Responsibilities:

Lead, guide, and support a team of agents to achieve daily/weekly/monthly targets. Monitor team performance through reports, calls, and dashboards. Handle escalated customer issues and provide quick resolution. Ensure adherence to company policies, processes, and quality standards. Conduct regular team meetings, training, and performance reviews. Motivate and mentor team members for better productivity and growth. Coordinate with management for process improvements and client updates.

Requirements:

Graduate/Undergraduate with relevant BPO experience. Minimum 2-3 years of experience in a BPO with at least 1 year in a Team Lead Good communication, leadership, and problem-solving skills. Ability to handle pressure and meet deadlines. Flexible to work in shifts.
Job Types: Full-time, Permanent

Pay: ?18,000.00 - ?23,000.00 per month

Benefits:

Health insurance * Provident Fund