Job Description

In this Role you will be Responsible For

• Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.
• Administers policies and guidelines that directly affect team work activities.
• Establishes deadlines for completing assignments. \xe2\x80\xa2 Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge
• Oversees department to ensure goals are met and service levels adhere to established quality standards.
• Demonstrates highly developed leadership, interpersonal and client relationship skills.
• Resolves difficult and unique client questions and complaints, through resolution and closure.
• Provides direction regarding departmental policy and procedures.
• Provides expertise and guidance on technical or procedural issues. Serves as liaison between staff, clients, leadership and various departments.

• Typically requires 6- 8 years relevant experience.
• Includes 1-3 years managerial/ leadership experience \xe2\x80\xa2 Undergraduate degree or equivalent combination of education and work experience.
• Graduate degree preferred
• Strong influencing and communication skills.
• Strong client service skills and leadership capabilities.
• Strong knowledge, understanding and application of project management principles and methodologies.
• Strong analytical / problem solving skills.
• Strong budgeting, business financial and P&L skills.
• Ability to develop operational and strategic plans.

NTT Data