Job Description

- Builds productive strong relationships Internal and with customers by across work areas to improve services and ensure service levels are being met.
- Leads/Acts in a team overseeing the day-to-day activities of a group of employees, coaches, motivates, delegates works and guides team members, also building good relationship at team lead or management level. Provides input into goal setting and provides performance feedback, conducts performance reviews or responsible for direct supervision.
- Regularly reviews the work of team members, identifies opportunities for improvement, recommends possible training opportunities.
- Allocating resources and maintaining cost efficiency, ensures team is meeting or exceeding contractual and service level obligations to customers. Adapts team priorities to respond to customer and business partner needs.
- Collaborates/Contributes to own team/closely related teams by ensuring in achieving team/department objectives, project milestones, accuracy of team output and ensure information flow. - Improves efficiency, quality and service of ongoing work.
- Conducting meetings and presentations to share ideas and findings, performing requirements analysis, documenting and communicating the results of your efforts.
- Collects customer needs and translates to appropriate solutions. Assesses accuracy of detailed information, tracks, maintains and produces regular and ad hoc reports.
- Completes complex tasks in a creative way requiring considerable independent judgment and a high degree of initiative. Regularly makes recommendations for policy or process improvement for work group.
- May contribute to financial and resource planning of the team, review the company\'s systems and analyse risk, perform tests to check financial information and systems
- Manage a set of team and its deliverables, Identify and resolve both regular and non-routine problems or escalate to more proficient team members, develops tactical and operational plans to achieve key milestones in the project
- Execute a Plan for new transition, successfully take it to Live with process and Procedure
- Excellent planning, organizational, and time management skills. Experience leading and developing top performing teams.
- Manage and maintain End to End Process flow

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