Bpo Supervisor
Year Chennai, Tamil Nadu, India
Job Description
- Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
- Helping the team understand performance targets and goals. Making sure employees that report to you meet performance expectations.
- Conducts training, Implements and enforces systems, policies, and procedures. Preparation of SOPs/Process transitions and get signoff.
- Provides quality service by enforcing quality and customer service standards.
- Identify and resolve both regular and non-routine problems, contributes to team effort by accomplishing related results as needed.
- Should have the capacity in addressing the concerns and individuality of your team members. The ability to productively handle grievances can be a real asset in this occupation.
- Coordinating job rotation and cross-training
- Sharing company updates and new objectives with team members.
- Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team supervisor for handling
- Providing reports and activity updates to management
- You should have the ability to discern what\'s most important and to allot your own time and your team\'s time accordingly.
- You should possess an ability to gauge different solutions to inevitable problems and select the one most likely to bring about the results you need.
- Assists in preparing SOP for new process, Execute a Plan for new transition, successfully take it to Live with process and Procedure.
- Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.
- Ensures accurate and timely processing of transactions to meet or exceed customer service level agreements.
- Knowledge on Six Sigma and its tools to improvise the processes
- Manage all the Green belt, Yellow Belt, Lean projects
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3155452
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationChennai, Tamil Nadu, India
-
EducationNot mentioned
-
ExperienceYear