Provides direct supervision to a large team of operational, production, sales, service or administrative team members, or a small staff of professional-level team members.
Work is guided by operational and project objectives.
Sets and communicates clear expectations for work outcomes and manages performance
Establishes and monitors performance goals of department.
Applies in-depth technical knowledge of systems,applications and account operations in support of single or multiple client groups.
Works on continuous improvement efforts for increased efficiency and effectiveness of processes
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