Job Description

Ayurveda BPO Process Manager

We are seeking an experienced

BPO Process Manager

to lead and manage our Ayurveda-focused BPO operations. The ideal candidate will ensure smooth workflow, team efficiency, and high-quality customer interactions while maintaining the integrity and authenticity of Ayurveda-based services.

Key Responsibilities

Oversee end-to-end operations of the Ayurveda BPO process, ensuring SLAs and KPIs are consistently achieved. Manage inbound/outbound calls, chat, and email support related to Ayurveda consultations, products, and services. Train agents on Ayurveda basics, customer handling, and compliance with medical/ethical standards. Monitor call quality and ensure accurate, empathetic, and informative communication with customers. Handle client escalations, resolve issues, and maintain strong relationships with Ayurvedic doctors, vendors, and stakeholders. Optimize processes to improve efficiency, customer satisfaction, and sales conversions. Ensure compliance with healthcare regulations, data privacy, and company policies. Create reports and share performance insights with management. Collaborate with HR, Quality, and Training teams to maintain a skilled and motivated workforce.

Skills & Qualifications

Graduate in Business, Healthcare, or related field (Ayurveda/Pharma background preferred). 4+ years of BPO operations experience, with at least 2 years in a managerial role. Knowledge of Ayurveda products, treatments, or wellness industry is highly desirable. Strong people management and leadership skills. Excellent communication skills in English, Hindi (regional languages are a plus). Proficient in CRM tools, reporting, and data analysis. Customer-centric approach with high ethical standards.
Job Types: Full-time, Permanent

Pay: ?28,967.09 - ?37,721.37 per month

Benefits:

Cell phone reimbursement Health insurance Internet reimbursement Leave encashment Life insurance Paid time off Provident Fund
Work Location: In person

Speak with the employer

+91 9667534677