Bpo Planning & Scheduling Senior Associate
Year Chennai, Tamil Nadu, India
Job Description
- Determines queue personnel needs during times of heavy call volume.
- Provides schedules for contact centers to ensure maximum performance.
- Forecasts daily contact and technician availability.
- Monitors incoming queues and ensures technicians are available for support.
- Responds to contact center routing and tool outages and other business continuity and recovery
- Monitors queue to determine appropriate resource allocation to meet service level goals.
- Analyzes and escalates issues that may impact the business'
Skills Required
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Job Detail
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Job IdJD5006321
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear