Job Description

Job summary

0 to 1 years of experience in customer support voice and non voice


Excellent communication and interpersonal skills


International calling experience is preferred


Proficient with computers and other productivity suites


Should have strong analytical convincing skills


Ability to apply the training knowledge in real world situations


Flexible to work in shifts


Good typing skills


Good at multitasking Handling voice nonvoice activities together

Responsibilities

Should be able to resolve customer queries handle grievances to preserve the companys reputation


Build sustainable relationships and trust with customer through open and interactive communication


Provide accurate valid and complete information by using the right methodstools


Handle customer complaints provide appropriate solutions and alternatives within the time limits


follow up to ensure resolution


Take the extra mile to engage customers take initiatives in the team


Making sure the job is completed within the defined SLA TAT time


Should be focused to achieve 100 customer satisfaction and zero client or customer escalations


Informs customers by explaining procedures answering questions providing information


Maintains and improves quality results by adhering to standards and guidelines recommending


improved procedures


Escalate appropriate issues and followup till closure