Job Description

Key Responsibilities:

Prepare and update daily, weekly, and monthly MIS reports.

Collect and validate data from various BPO operational teams.

Create dashboards, charts, and performance reports.

Work extensively on Excel/Google Sheets for reporting.

Analyze process performance metrics (AHT, SLA, Attendance, Productivity, etc.).

Identify data gaps and ensure reporting accuracy.

Automate repetitive reports for improved efficiency.

Work closely with operations and quality teams.

Required Skills:

Strong knowledge of MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, Conditional Formatting, Advanced Formulas).

Experience in BPO reporting or operations data management.

Good analytical, numerical, and problem-solving skills.

Ability to work with large datasets.

Good communication and coordination abilities.

Knowledge of Power BI / Tableau (added advantage).

Job Type: Full-time

Pay: ?400,000.00 - ?450,000.00 per year

Benefits:

Cell phone reimbursement Provident Fund
Work Location: In person